Exchange & Refund Policy

Every parcel we send is packed for a little person who matters deeply to someone. We inspect each item by hand before it leaves us, and we stand behind it. If something isn't right on our side, we'll make it right with a fresh exchange, quickly and kindly.

Our Promise to You

Every product is hand-inspected and tested before it's packed.
If your item arrives damaged or wrong, we exchange it for you.
Your questions are answered by real people who care.

Our Quality Check, Before It Reaches You

Every item is checked, tested, and sealed in our own packaging with a tamper-evident seal. We keep a record of this so we can resolve any issue faster and more fairly.

When We Can Help

You have 48 hours from delivery to tell us. Little ones' things deserve quick care, and the sooner we hear from you, the faster we can fix it.

We gladly arrange an exchange if your order arrives:

Damaged or broken
Wrong item (different from what you ordered)

How to Make a Claim (3 Simple Steps)

Film as you open. Please record one continuous, uncut video as you open your parcel, starting with the sealed package and showing the shipping label, the opening, and the product. This is required for every claim, and it's how we protect every customer's request.
Message us within 48 hours on WhatsApp at +923076736841 or at trensitoys@gmail.com, with your order number, a short description, and your video.
We respond within 24 hours to confirm your exchange.

Your Exchange, Your Choice

Once your claim is approved, you choose how you'd like to receive your exchange:

The exact same product, freshly checked and sent to you, or
A different product of your choice from our store.

Shipping is free for you: We will pay all delivery charges to pick up the old item and send you the new one.

Our Exchange-Only Promise

Because every item is carefully checked and packed for each family, our resolution is always an exchange. We do not offer cash refunds or store credit.

What We Can't Accept

Change of mind: we're unable to accept returns or exchanges because of preference, a change of mind, or expectations about size, color, or style.
Claims made after 48 hours of delivery.
Claims without the complete, uncut unboxing video.

Where there's no damage or error on our side, there is no exchange.

Please note: product colors may look slightly different on your screen than in person.

Cash on Delivery Orders

To keep service smooth for everyone, please check that your parcel's seal is intact before accepting it. If the parcel looks tampered with or damaged, let the courier know and contact us right away. Repeated refused deliveries may lead us to ask for advance payment on future orders.

Before You Order

A few minutes of care helps everyone:

Check the age recommendations and safety instructions on each product page.
Make sure your delivery address and phone number are correct.
Reach out to us before ordering if you have any questions. We're happy to help you choose.

A Note From Us

We built Trensi Toys because little ones deserve thoughtful things, and the people caring for them deserve a brand they can trust. If something goes wrong on our side, you'll find a team ready to make it right.

Contact us: