Frequently Asked Questions
What kind of toys do you sell?
We offer a wide range of toys including baby toys, educational toys, building sets, musical toys, play tents, and baby essentials for kids of all age groups.
Are your toys safe for children?
Absolutely. Every toy is hand-inspected before it ships, and we choose each product with care for little hands. Please check the age guidance on each product page and supervise playtime.
Do you deliver all over Pakistan?
Yes! We deliver nationwide through trusted courier partners. We don't ship internationally at the moment.
How long does delivery take?
Most orders arrive within 2-5 working days, depending on your location. Public holidays may add a little extra time.
What payment methods do you accept?
We accept Cash on Delivery (COD) as well as online payment (bank transfer, JazzCash, or Easypaisa). We encourage online payment where possible — it's faster for us to process, and we currently offer a discount for customers who pay online.
Do you offer refunds or exchanges?
We don't offer refunds, but we do offer a free exchange if your order arrives damaged or you receive the wrong item. Just contact us within 48 hours of delivery with an unboxing video and we'll replace it. We can't accept exchanges for a change of mind, color, or style. See our Exchange & Refund Policy for the full steps.
How can I track my order?
Once your order is shipped, you'll get your parcel's tracking ID, and our delivery rider will keep you updated on when to expect it.
What age group are your toys suitable for?
We carry products from newborn to 7+ years. Every product page lists an age recommendation, and you can also browse by age group from our homepage.
How do I choose the right toy for my child?
Check the age recommendation on the product page, or message us on WhatsApp with your child's age and we'll help you choose.
How do I place an order?
Add your items to the cart and check out with your name, phone number, and delivery address. We'll call you to confirm the order before it ships.
Is Trensi Toys a genuine store?
Yes. We're a Pakistan-based online store. Every item is hand-inspected, every order is confirmed by phone before dispatch, and you can always reach a real person on WhatsApp.
How do online payments work?
Pay by bank transfer, JazzCash, or Easypaisa, then send us a screenshot of the payment on WhatsApp. We'll confirm it as quickly as possible, usually within 1-2 hours.
Can I cancel or change my order?
Yes, any time before it ships. Message us as soon as possible. Once an order has been shipped, it can't be cancelled.
What if an item is out of stock?
Message us and we'll tell you if it's coming back soon. If you have an approved exchange and your preferred replacement isn't available, we'll help you choose another item from the store.
How much does delivery cost?
Delivery is free on orders over Rs. 2,999. For smaller orders, the delivery charge is shown at checkout before you pay.
What should I do if my parcel arrives damaged or incorrect?
Record one uncut video as you open the parcel, then message us on WhatsApp or email within 48 hours of delivery with your order number, a short description, and the video. We'll reply within 24 hours to confirm your exchange.
Can I exchange for a different product?
Yes. Once your claim is approved, you can choose the same product again or a different product from our store.
How do I contact you?
WhatsApp or email us anytime and we'll reply as early as possible. You can also call us daily from 9 AM to 10 PM (PKT).
WhatsApp: +92 307 6736841 · Email: trensitoys@gmail.com